Right of withdrawal
Information on the right of withdrawal
Consumers within the meaning of § 13 BGB have a right of withdrawal. A consumer is any natural person who concludes a legal transaction for a purpose that can neither be attributed to their commercial nor their independent professional activity.
In reproduction of the statutory provisions, the following cancellation policy applies to the rights and obligations of our customers in the event of cancellation:
Consumer revocation instruction
Right of withdrawal:
You can revoke your contract declaration within 14 days in text form (e.g. letter, fax, e-mail). The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring delivery of similar goods, not before receipt of the first partial delivery) and also not before the fulfillment of our information obligations according to Article 246 § 2 in conjunction with § 1 Paragraphs 1 and 2 EGBGB as well as our obligations according to § 312g Paragraph 1 Clause 1 BGB in connection with Article 246 § 3 EGBGB. The timely sending of the cancellation is sufficient to meet the cancellation deadline. The revocation must be sent to:
The revocation must be notified to us in writing within the 14-day period. Returns that have not been registered will not be accepted by us and returned to the sender.
In the event of a revocation, the goods must be returned in an unused, perfect and complete condition. Any free additions must also be returned. Dirty goods or goods with foreign odors are excluded from taking back.
Consequences of cancellation
In the event of an effective cancellation, the mutually received services are to be returned and any benefits (e.g. interest) surrendered. If you are unable or partially unable to return or surrender the service received and benefits (e.g. advantages of use) or only in a deteriorated condition, you must compensate us for the value. You only have to pay compensation for the deterioration of the item and for any benefits drawn if the use or the deterioration is due to handling of the item that goes beyond the examination of the properties and functionality. "Checking the properties and functionality" means testing and trying out the respective goods, as is possible and customary in a shop. You have to bear the cost of returning. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you when you send your declaration of revocation or the goods, for us with their receipt.
According to §312g Paragraph 2 BGB, the right of revocation does not apply to distance sales contracts for the delivery of goods that are manufactured according to customer specifications or clearly tailored to personal needs.
Tailored fabrics or tapes are "tailored to the personal needs of the consumer" in the sense of the cancellation policy and are therefore excluded from the right of cancellation.
Return costs when exercising the right of withdrawal
If the customer has a right of withdrawal according to § 312d Paragraph 1 Clause 1 BGB, the regular costs of the return will be imposed on him when exercising the right of withdrawal.
Non-binding notice in the event of revocation:
Please do not send the goods back to us freight collect. For parcels sent freight collect by the sender, the post office will charge up to EUR 15.00 postage for payment by the recipient. Due to the assumption of costs by the customer, these costs will be deducted as part of the reimbursement of the purchase price to the customer. The return of a parcel that has been refused to accept is also chargeable. These costs will also be deducted from the reimbursement.
-End of revocation-